Refund & Return Policy

At Xk Auto Equipment, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you need to make a return or request a refund, we’ve made the process simple and straightforward.

Returns

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as you received it.
  • It must be in the original packaging.
  • Proof of purchase is required.

Certain items, such as custom orders or clearance products, may not be eligible for return.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Shipping costs are non-refundable unless the return is due to a defect or shipping error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us within 14 days of receiving your order.

How to Start a Return

To initiate a return, please contact our customer service team:

We will provide you with a return authorization and instructions on how to send back your item.

Shipping Returns

You will be responsible for paying shipping costs for returning your item unless the product is defective or damaged. If approved, we may provide a prepaid shipping label for qualifying returns.

Questions?

If you have any questions about our Refund & Return Policy, don’t hesitate to reach out. We’re here to make sure your experience with Xk Auto Equipment is nothing short of excellent!